04
AI Customer Service Agent
Answers customers on every channel with the right answer, and hands the serious cases to a person.
What the AI Customer Service Agent does
Most customer questions are the same twenty questions. The AI Customer Service Agent answers them on WhatsApp, web chat, Instagram and email, in Arabic and English, using your policies and your order and delivery data. It looks up order status, explains returns, solves the simple problems itself and sorts the rest, so the cases that need a person arrive with the whole story written down. Your team spends its time on the customers who need it.
- 01
Answers the common questions
Delivery times, returns, sizes, warranties, opening hours, payment options: answered instantly from your approved knowledge.
- 02
Looks up orders
Checks order status and tracking in your store or courier system and tells the customer exactly where their order is.
- 03
Starts returns and exchanges
Collects the order number, the reason and photos, checks your policy and opens the return or passes it for approval.
- 04
Sorts complaints
Recognises a complaint, apologises properly, gathers the facts and hands it to the right person with priority.
- 05
Same answer everywhere
Gives the same correct answer on WhatsApp, chat, Instagram and email, in Arabic and English.
- 06
Learns from every gap
Questions it could not answer appear in your dashboard. Add the answer once, in plain words with the update add-on, and it knows it from then on.
An order question on WhatsApp
Languages: Arabic and English, matching the customer.
- Website chat
- Instagram direct messages
- CustomerWhere is my order? It's been 3 days.
- AI agentSorry for the wait. I'm the store's AI assistant. Could you share your order number?
- Customer48213
- AI agentThank you. Order 48213 left our warehouse yesterday and is with the courier for delivery in Sharjah today between 2pm and 6pm. Here is the tracking link. Anything else I can help with?
An illustration of how the agent talks, with invented names and details. Agents answer in Arabic or English, matching the customer.
What it connects to
What it never does alone
Every rule is set in your dashboard.
Never issues refunds or credits on its own: they go to your approvals inbox.
Never argues with an upset customer: it hands over.
Always says it is an AI assistant.
Hands over at once when a customer asks for a person.
Against hiring a customer service executive
In the UAE an employer pays about 1.15 to 1.35 times the salary once leave, gratuity (21 days of basic pay a year for the first five years) and insurance are counted, plus a visa that costs about AED 3,000–7,000 in the first year.
- 01
A customer service executive in Dubai earns about AED 4,000 a month, in a range of about AED 2,500–5,500 (GulfTalent), before employer costs.
- 02
A person handles one conversation at a time during a shift; your customers write at all hours.
- 03
The AI Customer Service Agent starts from AED 25,000, built once, with running costs paid to the providers. It answers every conversation at the same time, at any hour.
The price
25,000
Base build, once, plus 5% VAT.
- From the check-up to live
- 14 days
- Arabic and English, matching the customer
- Two languages
- The agent, its dashboard, your data
- Yours
For the AI Customer Service Agent, built once in your own accounts and handed over.
- WhatsApp and web chat
- One store, order or helpdesk system
- Escalation rules for complaints and refunds
- One AI agent for one role, in Arabic and English
- Up to two channels, for example WhatsApp and a phone line
- One system connected, for example your calendar or your CRM
- The full backend and its dashboard, in your own accounts: every conversation, the approvals inbox, results, users and roles, exports
- Testing on more than 100 real questions in Arabic and English, then three days of shadow mode
- Handover: admin access, documentation and a training session for your team
- Everything in your company's name; we keep no copy of your data
Chosen in the check-up and priced before anything starts.
- Update in plain words
- Instagram and email as extra channels
- More stores or systems
Optional. Monthly, or yearly with two months free; stop at any time and the agent keeps working.
- A monthly report: what the agent did, what it could not answer and what changed
- Updates to the newest proven model
- Setup and version updates: the platform, the connections and their dependencies kept current
Paid by you straight to the providers, billed to your own accounts and estimated in your proposal.
- Model usage for conversations
- WhatsApp template messages you send
- The agent, its backend and dashboard, its configuration and your data. It runs in your accounts; stop maintenance at any time and it keeps working.
What we need from you
- 01
Your policies: delivery, returns, warranties, payments
- 02
Your most common questions and the answers you want given
- 03
Access to your store, order or helpdesk system
- 04
Who handles complaints, refunds and escalations
Live in 14 days
- Day 1
Check-up and intake
The check-up is done and the proposal signed. You fill in one intake form: services, prices, hours, policies, the questions customers ask, and who takes handovers.
- Days 2–5
Knowledge and connections
We build the agent's knowledge from your material, connect your calendar, CRM, store or accounts, and set up the model account, the WhatsApp number and the UAE phone line, all in your company's name.
- Days 6–9
Build and test
We build the agent and test it on more than 100 real questions in Arabic and English, including Gulf dialects and mixed Arabic and English, until it answers them right.
- Days 10–12
Shadow mode
The agent drafts every reply and a person approves it in your dashboard. Anything it gets wrong is fixed before it answers alone.
- Days 13–14
Live and handed over
The agent answers alone, with your handover rules on. You get admin access, documentation and a training session. With maintenance, a monthly report.
What you see in your dashboard
Conversations answered and average reply time
Share resolved without a person
Handovers and their reasons
New questions added to the knowledge
Industries
Works well with
AI Customer Service Agent: questions
Find out which agents to hire first.
A free 45-minute check-up of how your business answers, books, sells, serves and collects, and a written roster within 24 hours: which AI agents to hire, in what order, and what they cost against hiring.
