Rescue

AI Agent Reliability Sprint

For teams that rolled out an agent and rolled it back. We make it survive contact with real users.

FromAED 45K–120K

Duration3–8 weeks

Payment50% on signature / 50% on signoff.

What this is

A 3–8 week rescue sprint for support, CX, real-estate, clinic, SaaS, or internal-tools agents that were deployed, generated complaints, and were paused or rolled back. We run a failure audit, fix retrieval, design escalations, install hallucination guardrails, and stand up an evals + monitoring layer.

Why now

The Sinch "AI Production Paradox" survey (n=2,527, May 2026) found 74% of organizations rolled back or shut down a deployed AI customer-communications agent — and 98% still plan to increase AI spend. The Reliability Sprint is the offer that sits between those two numbers: "don't quit, fix this."

Engagement tiers

Three productized scopes. Pick the one closest to your reality — we'll right-size on the fit call if needed.

Triage

AED 45K

3 weeks

Failure audit, top-5 fixes, evals harness, go/no-go recommendation.

Standard

AED 80K

5 weeks

Triage scope plus retrieval rebuild, escalation flows, monitoring dashboard.

Deep

AED 120K

8 weeks

Standard scope plus full rebuild on a hardened stack and a 30-day hypercare.

50% on signature / 50% on signoff. All AED prices exclusive of 5% VAT.

Outcomes

Failure audit: traces, prompt patterns, model errors, retrieval misses
Retrieval fixes (chunking, embeddings, source quality)
Escalation design (when does the agent hand off, to whom, with what context)
Hallucination guardrails + approval flows for high-stakes responses
Evals harness + monitoring dashboard

What's included

Conversation-trace pull and labelling
Failure-mode taxonomy specific to this agent
Retrieval audit (corpus quality, embedding pipeline, ranking)
Prompt + tool-use audit
Evals harness (regression + safety + tone)
Escalation + approval flows
Monitoring dashboard + alert thresholds

Who this is for

Support / CX teams whose agent generated complaints

Real-estate brokerages whose lead-triage agent misrouted listings

Clinics whose booking / triage agent broke PDPL exposure

SaaS / internal-tools teams whose agent's accuracy collapsed in production

How we work

01 · Week 1
Trace pull + failure audit. The honest "what is actually broken" picture, with examples.
02 · Weeks 2–3
Retrieval rebuild + prompt / tool-use fixes + first evals harness.
03 · Weeks 4–5
Escalation flows, hallucination guardrails, monitoring dashboard.
04 · Weeks 6–8
Hardened-stack rebuild + 30-day hypercare. (Deep tier only.)

FAQ

We built our agent with a different vendor — will you still help?▾

Yes. The sprint is vendor-neutral. We have rebuilt agents originally shipped on OpenAI, Anthropic, Azure, and bespoke stacks. We will tell you honestly when the answer is "start over" vs "fix what you have."

Will you sign an NDA?▾

Yes. Mutual NDA + a strict scope on conversation-trace handling are standard.

Can you also rebuild it from scratch?▾

Yes — that is the Deep tier (and at scale, the Agentic Transition Program).