AI Operations Retainer
Monitoring, tuning, drift checks, new workflows, governance updates — monthly KPI cadence.
What this is
A monthly retainer that keeps a live agentic system healthy — monitoring, model + prompt tuning, drift checks, retrieval refresh, new workflow additions, governance updates against the latest CBUAE / DIFC / Dubai AI Seal expectations, and a monthly KPI report. Three months minimum.
Why now
The Sinch "AI Production Paradox" survey found that even mature-governance teams rolled back 81% of deployed agents. The pattern: launch → drift → quiet failure → rollback. The retainer is the structural answer — agentic AI is operated, not shipped.
Engagement tiers
Three productized scopes. Pick the one closest to your reality — we'll right-size on the fit call if needed.
AED 12K / month
3-month min
Monitoring, tuning, drift checks. 1 new workflow per quarter.
AED 20K / month
3-month min
Maintain scope plus monthly KPI report + 1 new workflow per month.
AED 30K / month
3-month min
Optimize scope plus quarterly BR + governance updates + roadmap ownership.
Monthly, invoiced in advance. 30-day notice to cancel after the initial 3 months. All AED prices exclusive of 5% VAT.
Outcomes
- Monitoring + alerting on agent health
- Monthly tuning cycle (prompts, retrieval, escalation thresholds)
- Drift checks against business reality
- New workflows added on cadence
- Governance updates (CBUAE / DIFC / Seal) reflected in the policy stack
- Monthly KPI report + quarterly business review
What's included
- Monitoring + alert thresholds
- Monthly tuning cycle
- Drift detection + retrieval refresh
- Up to N new workflows per month (tier-dependent)
- Governance updates
- Monthly KPI report
- Quarterly business review
Who this is for
Every Agentic Transition Program client at handover
Vertical Pack clients (Pro and Scale tiers)
Teams that built agentic AI in-house and need ongoing operating discipline
How we work
- 01 · Week 1 each month
Health review + tuning cycle.
- 02 · Week 2
Drift + retrieval refresh.
- 03 · Week 3
New workflow build + integration.
- 04 · Week 4
KPI report + governance update.
FAQ
Do we have to be a DVNC build client to retain?▾
No — but we will audit the existing build first (a small one-off engagement) before we agree to operate it.
What is the cancellation policy?▾
3-month minimum, then 30-day notice. Pro-rated refunds where applicable.
Will you keep us aligned with CBUAE / DIFC updates?▾
Yes — the Partner tier explicitly includes governance updates as the regulatory landscape moves.
Related programs
Agentic Transition
The flagship build — pilot to department to enterprise. Site, CRM, WhatsApp, dashboards, AI integrations, training, hypercare.
From AED 90K–180K
RescueReliability Sprint
For teams that rolled out an agent and rolled it back. We make it survive contact with real users.
From AED 45K–120K
GovernanceDIFC Reg 10 Sprint
DIFC Regulation 10 readiness for fund admins, family offices, and DIFC entities.
From AED 60K–150K
Book a fit call
30 minutes, WhatsApp or Calendly. We'll tell you straight if this is the right next step — and if not, what is.