AI that runs the front desk and the back office — intake, scheduling, documents, reminders, claims prep — while every clinical call stays with your clinician.
AED 60K–250K
Price
6-12 weeks
Timeline
DVNC.ae builds administrative AI systems for UAE clinics and healthcare operations: patient intake, scheduling, document handling, patient communications, claims prep support, and reporting. The system books, reminds, drafts, routes, and escalates — it does not diagnose, advise on treatment, or make clinical decisions. We design every workflow PDPL-aware and DHA/DOH-aware, with human approval on anything that reaches a patient and audit trails on every action. Built for clinics and groups drowning in WhatsApp threads, manual scheduling, and paper-driven admin.
In most UAE clinics the real bottleneck is not clinical — it is admin. Bookings, reminders, and patient questions live in a shared WhatsApp number; intake is paper or a half-filled form; referrals and lab reports sit in email; insurance documents get chased by hand. The front desk spends its day retyping data between WhatsApp, the EMR, and a spreadsheet, and no-shows quietly cost a chunk of revenue.
A single WhatsApp inbox doubles as booking line, reminder channel, and patient Q&A
Intake data is re-keyed by hand into the EMR, with errors and delays
Referrals, lab reports, and consent forms scatter across email and paper
No-shows and last-minute reschedules erode the schedule with no systematic follow-up
Bilingual EN/AR patients stretch a small front desk further
We replace the paper-and-WhatsApp intake with a structured digital flow in English and Arabic. Patients complete intake before arrival, upload their Emirates ID and insurance card, and the system extracts and populates the fields into your EMR or patient sheet. A staff or clinician review step confirms the record before it is finalized — the system fills the form, a human signs off on it. Nothing in intake interprets symptoms or suggests a diagnosis; it captures administrative and demographic data only.
Booking, rescheduling, and confirmations run through one engine wired into your existing calendar or EMR. The system sends EN/AR reminders across WhatsApp, SMS, and email, follows up on no-shows, and backfills cancellations from a waitlist. Patients self-serve common requests; anything the rules cannot handle routes to your front desk. The schedule stops living in one person's head.
Booking, reschedule, and confirmation across WhatsApp, SMS, and email
EN/AR reminder sequences with no-show follow-up
Waitlist backfill when a slot opens
Front-desk handoff for anything outside the rules
Referrals, lab and imaging reports, consent forms, and insurance documents are classified, have their administrative fields extracted, and are routed to the right folder, record, or staff queue automatically. The system files and routes documents; it does not read a lab report to form a clinical opinion. A clinician still reviews every clinical document — the AI only makes sure it lands in the right place, named correctly, attached to the right patient.
Before a claim leaves your billing team, the system checks document completeness, flags missing fields, and drafts the administrative letters and forms that usually eat staff time. This is preparation and quality-checking only — your billing team reviews, edits, and submits every claim, and owns the outcome. We do not adjudicate, code clinically, or auto-submit to payers.
Patient replies, appointment instructions, and follow-up messages are drafted in EN or AR and queued for a staff member to approve before sending. Drafts cover administrative and logistical content — directions, preparation instructions, document requests, scheduling. They never contain medical advice, dosing, or anything that reads as a clinical instruction; those stay with your clinicians, written by your clinicians.
Every patient-facing message and every write to a patient record passes through an approval queue. A named staff member or clinician can edit, approve, or reject before anything goes out or gets saved. The default is human-in-the-loop: the system proposes, a person decides. Approval steps are configurable per workflow, so low-risk reminders can be lighter-touch while anything sensitive requires explicit sign-off.
We design these systems PDPL-aware and DHA/DOH-aware, and scope data residency, access controls, and retention with you before build. Patient data flows are documented, access is role-based, and every action is logged for audit. The system is strictly non-diagnostic — it handles administrative and operational data and does not make or store clinical judgements. We deliver data-protection-aware engineering and risk documentation; we are not a law firm and do not provide legal advice, and your DPO and counsel own the formal compliance position.
An operations dashboard surfaces what admin was previously invisible: intake volume, no-show rate, response and confirmation times, document turnaround, and admin throughput per site, refreshed daily. Clinic and group leadership can see where the queue backs up and which workflows the team actually relies on. Reporting is operational — patient counts and turnaround times — not clinical analytics or outcome prediction.
Multi-site clinic group
Standardize intake, scheduling, and reminders across locations so each site runs the same admin workflow, and roll reporting up to one operations dashboard.
High-volume single clinic
Take the WhatsApp inbox, booking back-and-forth, and no-show follow-ups off a two-person front desk so staff handle exceptions, not every message.
New clinic launch
Stand up intake, scheduling, document routing, and patient comms as admin infrastructure from day one, EN/AR, with approval steps and audit trails built in.
Patient intake system: structured digital intake (EN/AR), document and ID capture, insurance-card capture, and auto-population into your EMR or patient sheet — with a clinician or staff review step before anything is finalized
Scheduling and reminder engine: booking, rescheduling, confirmations, and EN/AR reminders across WhatsApp, SMS, and email, with no-show follow-ups and waitlist backfill
Document workflow automation: classification, extraction, and routing of referrals, lab/imaging reports, consent forms, and insurance documents into the right folder, file, or staff queue
Claims and admin support: pre-claim document completeness checks, drafting of administrative letters and forms, and flagging of missing fields — preparation only, submitted and owned by your billing team
Communication drafts: AI-drafted patient replies, appointment instructions, and follow-up messages in EN/AR, queued for human approval before send
Human approval workflows: an approval queue for every patient-facing message and every record write, with override and edit before anything goes out
Urgency escalation rules: messages containing urgency or risk markers are routed straight to a named clinician or triage line — never auto-answered
Reporting dashboard: intake volume, no-show rate, response times, document turnaround, and admin throughput per site, refreshed daily
Audit trails on every action, plus a handover playbook and 30-day post-launch tuning
Clinic COOs and group operations leads carrying intake, scheduling, and claims across multiple sites
Founder-owners of single clinics where the front desk and one or two staff handle everything manually
Medical directors and practice managers who want admin load off clinical staff without touching clinical judgement
Diagnosis, treatment advice, triage decisions, or any clinical decision automation
Clinical coding judgement or claim adjudication — we prepare and quality-check; your billing team submits and owns claims
Legal or compliance opinions — coordinate with your DPO and counsel
Replacement of your EMR or practice-management system — we integrate with it
DVNC.ae builds administrative systems only. We do not build or sell diagnosis, treatment advice, or clinical decision automation. Every clinical judgement stays with a licensed clinician; the system books, reminds, drafts, routes, and escalates.
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